Human performance, levels of service and system resilience
4 - 6 May | FRS researcher Dr Miltos Kyriakidis presented his research on human factors and resilience in critical infrastructure at the 32nd New Technologies an Work (NeTWork) Workshop themed 'Exploring resilience: a scientific journey from theoretical models to practical operationalisation'.
How do we express the notion of resilience in relation to the performance of a system and its levels of service? At the recent 32nd NeTWork workshop, FRS researcher Dr Miltos Kyriakidis presented different potential outcomes of service levels and evaluated their acceptance levels by organisations, regulators, and society.
Mitlos, who is working on People and Operations in Resilient Sytems at FRS, also discussed the topic of human contribution to resilience based on the four resilience cornerstones, which describe what organisations should be aware of to foster and enhance resilience. They include: knowing what to do, what to look for, what to expect, and what has happened.
The researcher suggests that cornerstones 'what to do' and 'what to look for' are primarily associated to the frontline and management crisis team personnel, while the remaining two 'what to expect' and 'what has happened' are affiliated to the organisational response.
Associating these four cornerstones with the frontline and management crisis team personnel and the organisational response then provides a framework in discussing human contribution to resilience.
The 32nd NeTWork workshop is themed 'Exploring resilience: a scientific journey from theoretical models to practical operationalization'. The workshop aims to create a theoretical foundation for a resilience framework across scientific disciplines and system levels and to explore different approaches for operationalization of resilience across scientific disciplines and system levels.